Delinquency Coordinator

Associa•Richardson, TX

18h

About The Position

The Delinquency Coordinator supports the Delinquency Leadership team with system setup, branch onboarding, project coordination, and operational support related to C3 and the Delinquency Portal. This entry-level role is a key point of contact for branch support requests and helps ensure projects, system updates, and account setups are completed accurately and efficiently. The ideal candidate is organized, detail-oriented, customer-focused, and eager to learn.

Requirements

High school diploma or GED required.
0–3 years of experience in customer service, administrative support, project coordination, operations support, accounting support, or a related field.
Strong organizational skills and ability to manage multiple tasks and priorities.
Basic analytical and problem-solving skills, including the ability to review information and identify potential issues.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills and ability to interact professionally with internal and external customers.
Ability to learn company systems, processes, and delinquency workflows.
Strong customer service skills and commitment to timely, accurate support.
Ability to follow established procedures and work independently with guidance as needed.
Excellent attention to detail and ability to maintain accurate records and documentation.
Effective time management and ability to prioritize work and meet deadlines.
Self-motivated, dependable, and adaptable in a fast-paced environment.
Ability to collaborate as part of a team while supporting departmental goals.
Equivalent combinations of education, internships, and relevant work experience will be considered.

Nice To Haves

Associate degree in Business, Accounting, Finance, Information Systems, or a related field.
Experience with the Delinquency Portal, C3, project coordination, or account management systems.

Responsibilities

Coordinate setup activities for new branches in C3 and the Delinquency Portal.
Support branch onboarding and transition processes within company systems.
Serve as a first point of contact for basic C3 and Delinquency Portal setup requests and inquiries.
Respond to branch support requests and escalate issues as needed.
Communicate with internal departments and external partners to help resolve operational and homeowner association-related issues.
Track, document, and monitor support requests, project activities, and system changes.
Maintain accurate records and provide updates on project progress and support activity.
Assist with testing, system updates, and process improvement initiatives.
Provide the Delinquency team with guidance on processes and procedures as needed.
Complete assigned projects and tasks within established deadlines.
Generate reports and maintain project documentation.
Perform other duties and special projects as assigned.