Delinquency Specialist- Quality Assurance

Associa•Dallas, TX

19h

About The Position

The Delinquency Specialist - Quality Assurance assists with the collection and management of delinquent homeowner accounts for community associations. The position provides accounting and administrative support in a fast-paced, centralized accounting services environment serving community associations across North America.

Requirements

High school diploma or equivalent required.
1–3 years of experience in customer service, administrative support, collections, banking, mortgage servicing, accounting support, or a related field.
Strong attention to detail and accuracy.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Effective verbal and written communication skills.
Customer service mindset and ability to build positive working relationships.
Ability to manage multiple accounts and responsibilities simultaneously.
Strong problem-solving and organizational skills.
Basic analytical and critical thinking abilities.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to learn new systems, processes, and industry regulations.
Demonstrated ability to provide excellent customer service and maintain professionalism when handling sensitive account information.

Nice To Haves

Associate's degree in Business, Accounting, Finance, or a related field.
Experience with Complete Control for Communities (C3) software.
Experience in community association management, collections, accounting support, or customer service.
Experience working in a high-volume or shared services environment.

Responsibilities

Maintain delinquency statuses and homeowner account records within company systems.
Process delinquency activities in accordance with association policies and procedures.
Review account activity and assist with answering questions regarding homeowner balances.
Generate delinquency notices and coordinate file uploads to third-party print vendors.
Review print proofs for accuracy before distribution.
Prepare lien notifications, releases of lien, and other collection-related correspondence.
Assemble and submit account packages to collection agencies or attorneys as needed.
Enter and maintain reimbursable charges and collection-related fees.
Communicate with branch staff regarding account status and collection efforts.
Assist with collection activities, including lien filings, title searches, and credit bureau reporting.
Maintain late fee and interest settings in company systems according to association requirements.
Ensure records are accurate, complete, and compliant with company policies.
Provide administrative support for departmental projects and process improvements.
Perform other duties as assigned.