Deli Steward - Front of House

PCC Community Markets • Burien, WA

5d • Onsite

About The Position

The Front of House Deli Steward is instrumental in training Deli staff for all Front of House Deli programs. This position will work closely with the Deli Leadership team to maintain current best-practice information and implement provided training guidelines to Front of House Deli employees.

Requirements

• Successful experience training, coaching, sharing skills and assessing proficiency in a food service / retail atmosphere. This should include both work with new team members as well as ongoing training
• Experience training in a collaborative environment, including utilizing guides and pre-determined content as tools for knowledge sharing
• Excellent communication skills and ability to multitask and balance multiple priorities in a fast-paced retail environment
• Strong time management and creative problem-solving skills
• Exceptional level of performance in current role including consistently providing excellent, professional customer service and demonstrating knowledge of health and safety codes
• Demonstrated proficiency in all relevant front of house Deli department practices or equivalent external experience
• Open availability to accommodate flexible scheduling needs for training including mornings, evenings, weekdays, and weekends
• Must be able to meet physical demands including standing, bending, twisting, repetitive motion and lifting 10-40lbs regularly
• A current Food Worker Card from the Washington State Department of Health is required

Nice To Haves

• Passion for training and supporting the success of team members through knowledge sharing

Responsibilities

• Act as a knowledge guide for new and current staff, providing training, information, and tools for success through provided, pre-determined materials and through collaboration with the Deli Leadership team
• Maintain expertise in all Front of House Deli practices and procedures including but not limited to customer service standards, cleanliness, sanitation, and safety. Specific knowledge areas should include Pizza station, Deli Service Counter, Espresso, Sandwich, and Salad
• Model a high level of skill around customer service and work responsibilities
• Ensure a welcoming training and onboarding experience for all new Deli staff by communicating clearly and kindly, providing adequate and focused time for skill building and adapting to various learning styles and skill levels
• Coach and provide feedback to current staff, including in the moment training to provide ongoing improvement in team member proficiencies
• Share updates about individual training results and performance with members of Deli Leadership team
• Provide feedback to Deli Leadership and Deli Operations as requested around the training tools themselves, including opportunities for improvement
• Follow all training outlines provided, including sanitation, cleanliness, and safety standards
• Other tasks as assigned that fall within Deli Clerk job responsibilities

Benefits

• Additional $1.50/hour Night Differential when applicable.
• Medical, Vision, Dental, Life Insurance, Short Term Disability, Long Term Disability, and Parental Leave
• Vacation Accrual – 0.06 hours per hour worked
• Sick Accrual – 0.025 hours per hour worked
• Pension through UFCW 3000
• Discounted ORCA Pass
• Staff Discount on In-Store Purchases
• PCC Cooking Class Discount
• Free Co-op Membership
• Bereavement Leave
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed