Front of House

HUNTINGTON THEATRE COMPANY INC•Boston, MA

3d•$15 - $15•Onsite

About The Position

The Huntington is looking to expand its Front of House Operations Team at the Calderwood Pavilion! Come join our Front of House team at one of Boston’s World Class Performance Venues. FOH staff are required to work a minimum of two (2) shifts per week, and all shifts are paid at a 3-hour minimum. Front of House Staff have access to complimentary ticket offers to shows in all Huntington-operated venues.

Requirements

Must be able to lift twenty (20) pounds, stand for extended periods of time, and navigate stairs and various levels of the venue.
A passion for delivering exceptional customer service and keeping our patrons at the heart of the theatre by providing support and services before, during, and after their theatre-going experience.

Nice To Haves

Prior customer service experience preferred, but on-the-job training will be provided for the right candidate.

Responsibilities

Serve as a professional, friendly, and outgoing representative of the Calderwood Pavilion and The Huntington.
Welcome and greet patrons
Prepare and distribute playbills, inserts, and other promotional materials
Scan/check tickets
Develop an understanding of the layout of the building to provide accurate wayfinding instructions to patrons and clients
Serve as ushers, ensuring patrons are seated in a safe and accurate manner
Opportunities to train as Bartenders (upon completion of training in all other FOH positions at the Calderwood).
Assist with moving furniture (including chairs, tables, stanchions, and stools) to prepare venues and lobby spaces.
Attend mandatory Orientation and Emergency Preparation Trainings as scheduled by Management.
Answer basic questions patrons have about the theatre and future productions
Adhere to the Huntington’s policies and procedures
Work in a safe manner
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about department issues
Demonstrates efficient time management and prioritizes workload
Demonstrates regular and consistent attendance and punctuality
Meets department productivity standards
Participates in the Huntington’s events as needed or required
Completes other duties as assigned.