Deli Service Counter Manager

Festival Foods•Onalaska, WI

1d•Onsite

About The Position

Join our Festival Foods Team as a Deli Service Counter Manager! We are seeking a Deli Service Counter Manager to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service.

Requirements

High School Education or equivalent combination of education and experience.
At least 3+ years of leadership experience (preferably in retail or restaurant settings).
Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment.
Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment.
A complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards.
Solid knowledge of the retail food business, perishable department operations, and merchandising, as well as the ability to make effective and timely decisions.

Responsibilities

Providing excellent guest service, including greetings, answering questions, and addressing concerns.
Leading, supporting, and reinforcing company culture, guest service, and performance expectations across the deli team.
Partnering with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers.
Providing thorough and consistent training for new Deli associates and offering ongoing support.
Setting a strong example for the team and ensuring a positive customer experience.
Assisting guests with locating items and addressing service or product-related issues.
Managing the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards.
Maintaining accurate inventory and temperature logs.
Ensuring all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM.
Maintaining a clean, organized, and sanitized work environment.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned.

Benefits

15% off grocery purchases for you and your immediate household.
Weekly Pay
Premium Pay on Sundays and select holidays for part-time and full-time associates.
Time and a half on Sundays and select holidays for hourly full-time store associates.
Two-Week Advanced Scheduling
Vision Insurance
Two Dental coverage options
3 weeks of paid parental leave
Fitness reimbursement program
EAP (Employee Assistance Program)
LEAPCare Care Coaches
401(k) plan
Annual discretionary match for 401(k)