Service Counter Manager

Hugos Family Marketplace • Jamestown, ND

4d • Onsite

About The Position

The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply.

Requirements

• High school diploma or GED
• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Must be 18 + years or older to apply.

Nice To Haves

• Bachelor’s degree in business, management, retail management, or a related field
• Associate’s degree plus relevant supervisory experience
• Previous office or customer service experience preferred
• Familiarity with grocery store operations is a plus

Responsibilities

• Manage the day-to-day operations of the customer service desk.
• Handle customer inquiries and provide solutions to ensure satisfaction.
• Coordinate with different departments to facilitate smooth operations.
• Maintain accurate records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile cashier tills.
• Handle customer instances and answer phone calls professionally.
• Manage inventory and ensure stock levels are maintained.
• Utilize POS systems and manage cash handling efficiently.

Benefits

• Health, Dental, and Vision Insurance
• 401k
• Paid Time Off
• Holiday Pay (Additional Time & Half if worked)
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED