Deli Manager

Albertsons Companies•Woodinville, WA

17h•$29•Onsite

About The Position

The Deli Manager is responsible for supervising the day-to-day functions of the service deli, ensuring compliance with product quality, sanitation, and safety standards. This role involves managing staff, inventory, customer relations, and operational tasks within the deli department.

Requirements

Requires working knowledge of all job duties within the Service Deli Department including food preparation and cooking.
Requires strong communication skills, good leadership and interpersonal skills.
Requires the proven ability to manage people.
Requires the ability to maintain composure in dealing with customers and co-workers.
Ability to work quickly.
Requires knowledge of employment laws and workplace practices.
Requires a good understanding of Company practices and Service Deli Department policies and procedures.
Requires the ability to judge and react to business activity.
Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Manual dexterity and good eye-hand coordination are necessary.
Must be able to operate kitchen utensils and equipment.
Mental alertness is necessary to ensure safe and accurate completion of work activities.
Requires knowledge of basic mathematics and weights and measures.
Must have knowledge of taste, content and perishability of products, safety and sanitation procedures, and department policies and procedures.
Operates computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
Utilizes cleaning supplies and equipment.
Utilizes safety cutters and knives.
Requires use of latex and heat resistance gloves.
Knowledge of profit and loss statements.
Good attendance is required.
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Nice To Haves

May be required to work nights, early mornings, weekends and holidays.
Scheduled hours will vary.

Responsibilities

Champion company and division customer service programs to meet or exceed division customer service goals.
Handle customer relations in a positive manner, including effective resolution of customer complaints.
Promote the company's philosophy of personalized service in the service deli.
Supervise the day-to-day functions of the service deli.
Conduct daily inspections of all service deli sections and initiate corrective measures to ensure compliance with product quality, rotation, in-stock conditions, code date standards, temperature, sanitation, and safety requirements.
Assist with all service deli duties such as receiving, cleaning, preparing, cooking, slicing, and packaging.
Implement effective promotional and seasonal displays.
Control shrink and expenses.
Accurately complete and monitor daily log sheet, purchase report, sales and labor reports, and other required paperwork and logs.
Maintain records on ad items movement.
Order, check, receive, and control inventory to ensure adequate proper inventory level, product quality and freshness, and to prevent the sale of out-of-code product.
Take periodic inventories, process administrative paperwork, and maintain accurate department records.
Maintain and organize the service deli work area, cooler, and freezer.
Ensure proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures, and monitoring product flow.
Comply with retail labeling laws, federal and state regulations, and company policies.
Follow company policy in handling re-worked and reduced-to-clear items.
Comply with all federal, state, and local health and food safety standards.
Assist customers by taking and filling special orders.
Make product suggestions and engage in suggestive selling.
Make intercom announcements.
Ensure cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment, and retail cases.
Assist with answering and responding to incoming calls appropriately.
Receive and appropriately resolve customer complaints and report to the Store Director as appropriate.
Assist with implementing emergency procedures in the event of equipment and computer software malfunctions.
Schedule service deli associates to ensure adequate coverage and service levels.
Ensure that all associates are trained and instructed in the proper performance of work duties.
Monitor associate performance and report observations to the Store Director.
Report associate complaints to the Store Director and assist with resolution.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform all job duties and responsibilities safely, accurately, and with honesty and integrity.
Perform other necessary and required duties.