Deli Clerk

The Kroger Co.•Phoenix, AZ

15h

About The Position

The Deli Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in meeting sales and profit goals and maintaining quality assurance standards. The clerk follows the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories deli and bakery merchandise; fulfills customer requests; and provides product recommendations, samples, and information about specials. The role includes preparing food according to recipes, cooking instructions, food temperature logs, and food safety requirements; checking product freshness and dates; maintaining proper temperatures; and using department equipment according to company guidelines. The clerk assists customers throughout the store, monitors inventory and product quality, reports ordering or shipping discrepancies, and helps maintain equipment and a safe workplace. The position requires cooperation in a fast-paced environment, effective conflict management, honesty with customer and business information, and the ability to follow directions and seek assistance when needed. The clerk must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about department specials.
Provide fresh products in the requested portion sizes to help prevent shrink.
Recommend deli or bakery products and answer customer questions about products and store locations.
Use refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, Robot Coupe equipment, and other kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Maintain awareness of current, future, seasonal, and special advertisements and knowledge of products sold in the department.
Maintain proper case and cooler temperatures and temperature logs.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated.
Follow food safety regulations and guidelines; comply with safety procedures and report unsafe conditions to store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.