Deli Clerk

The Kroger Co.•Cave Creek, AZ

About The Position

The Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment. The role assists the department manager in reaching sales and profit goals and in monitoring quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares and packages bakery and deli products, responds to customer requests, recommends products, and helps customers find items and learn about specials. It involves operating department equipment, following recipes and cooking instructions, monitoring product freshness and temperatures, maintaining inventory and product labels, and adhering to food safety and safety procedures. The clerk also reports discrepancies, accidents, equipment issues, and unsafe conditions to management, and works cooperatively with associates and customers in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in correct or requested portion sizes and recommend items to customers.
Operate department equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; report ordering or shipping discrepancies and inventory issues to the department manager.
Maintain awareness of store layout, products, specials, and advertisements; answer customer questions and help customers locate products.
Maintain appropriate case and cooler temperatures and temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed.
Act honestly and with integrity regarding customer and business information.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.