Deli Clerk

The Kroger Co.•New Baltimore, MI

15d

About The Position

The Deli Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk embraces the Customer 1st strategy and promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves preparing and packaging bakery and deli items to customer specifications, maintaining product freshness and accurate portions, and helping customers select products. The clerk follows food safety requirements, recipes, cooking instructions, and temperature logs; operates department equipment according to company guidelines; and maintains department merchandise, inventory, and product displays. The role also supports safe store operations, works cooperatively with associates and customers, and assists customers with questions throughout the store.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in correct portions, recommend items, and answer customer questions about products.
Operate bakery and deli equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and a Robot Coupe.
Prepare foods according to cooking instructions and food temperature logs; measure and mix ingredients using recipes and kitchen utensils.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Maintain awareness of inventory and stocking conditions and keep cases and coolers at proper temperatures; maintain temperature logs.
Stay current on store layout, products, seasonal items, and current and upcoming special advertisements.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.