Deli Clerk

The Kroger Co.•Magnolia, TX

About The Position

The Deli Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and in meeting quality assurance standards. The clerk follows the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves preparing, packaging, labeling, stocking, and inventorying bakery and deli products; responding to customer requests and questions; recommending products and sharing specials; and ensuring product freshness, correct portions, and proper food handling. The clerk uses department equipment according to company guidelines, follows recipes and temperature logs, and helps maintain equipment, inventory records, and safe department conditions.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in correct or approximate requested portion sizes to help prevent shrink.
Recommend bakery and deli products and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to cooking instructions and food temperature logs.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and note discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Stay informed about current, future, seasonal, and special advertisements and maintain product knowledge.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and contribute to a welcoming customer environment.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act with honesty and integrity, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.