Deli Catering Production Manager

Zingerman's•Ann Arbor, MI

3d•Onsite

About The Position

Zingerman’s Delicatessen is seeking a Catering Production Manager to oversee all aspects of catering kitchen production. This role involves leadership and training of the production staff, as well as coordinated communication with various departments including the Deli kitchen, Sandwich Line, Specialty Foods, and the Deli purchasing department. The goal is to deliver amazing Zingerman's Catering and Events experiences to all guests and staff.

Requirements

Minimum 2-3 years experience in a high-end restaurant.
Minimum 1-2 years of experience in a manager or supervisor role.
High levels of emotional intelligence and ability to work effectively in a No-Drama workplace.
Experience in event planning and managing details of executing an event.
Strong computer skills: Caterease, Google docs, HRIS.
Strong and effective written and verbal communication skills.
Great problem-solving skills, especially in-the-moment.
Serv-Safe food Certification.
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results.
Has a reputation for excellent relations with customers, vendors, other ZCoB businesses, and Kitchen staff.
Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success.
Has experience in the training and development of staff members.
Is self-directed and able to work independently, as well as be an integral member of the Delicatessen management team.
Has the ability to deliver the Zingerman's Experience to internal and external guests of Zingerman’s Catering and Events.
Able to work holidays, weekends, events, and other peak periods of the Catering business.
Willingness to ask for help and assistance where needed in order to get great food and service to guests.
An outgoing personality who can create and build energy around them.
Passionate about great food and great service.
Leadership style consistent with Zingerman's Guiding Principles and Servant Leadership.
Excellent planning, organization, and coordination skills.
Comfortable making decisions and problem solving, can handle complexity and paradox.
High level of interest in learning about food, people, and business.
Possesses strong interpersonal skills and able to work easily with diverse people and groups.
Has a valid Driver's License with no license restrictions.
Bending, stooping, walking, and standing for long periods at a time.
Must be able to safely relocate up to 40 lbs.
Ability to ascend/descend between multiple levels of the Deli building.

Nice To Haves

Inventory and costing experience preferred.
Experience with Lean management, continuous improvement and Open Book Management.

Responsibilities

Hiring, training, coaching, and performance reviews for Catering Production staff, following the principles of Servant Leadership, Stewardship, and Zingerman's Entrepreneurial Approach.
Resolving customer complaints passed up from staff or by seeking help from the Catering Director or Catering Sales Manager.
Providing hands-on help to Kitchen and Sandwich Line staff when needed.
Passing all training requirements for Catering Production, Kitchen, and Back of House staff.
Revising Catering training documents as needed.
Leading Catering Kitchen staff in cleaning and maintaining all Catering kitchen equipment and fixtures, coordinating with the cleaning crew when needed.
Maintaining an organized and properly rotated Catering walk-in.
Assisting in menu creation and revision when requested by the Catering Director or Event’s Manager.
Establishing and maintaining good communication and a positive working relationship with the Deli management team.
Establishing strong relationships with catering managers (sales, event, and service staff captains).
Working at other locations and venues as needed, outside of the Deli.
Communicating menu details and changes effectively with the Kitchen and Production staff.
Managing monthly inventory.
Ordering produce.
Placing orders with the Specialty Foods department and maintaining good communication concerning Catering’s usage of Spec Foods product.
Executing events according to specifications.
Assisting in creating a vision for the future of the Catering Department.