Deli Catering Production Manager

Zingerman's Delicatessen•Ann Arbor, MI

4d•Onsite

About The Position

Zingerman’s Delicatessen is seeking a Catering Production Manager to oversee all aspects of catering kitchen production. This role involves leadership and training of the production staff, as well as coordinated communication with the Deli kitchen, Sandwich Line, Specialty Foods, and Deli purchasing departments. The goal is to ensure amazing Zingerman's Catering and Events experiences for all guests and staff.

Requirements

Minimum 2-3 years experience in a high-end restaurant.
Minimum 1-2 years of experience in a manager or supervisor role.
High levels of emotional intelligence and ability to work effectively in a No-Drama workplace.
Experience in event planning and managing details of executing an event.
Strong computer skills: Caterease, Google docs, HRIS.
Strong and effective written and verbal communication skills.
Great problem-solving skills, especially in-the-moment.
Serv-Safe food Certification.
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results.
Has a reputation for excellent relations with customers, vendors, other ZCoB businesses, and Kitchen staff.
Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success.
Has experience in the training and development of staff members.
Is self-directed and able to work independently, as well as be an integral member of the Delicatessen management team.
Has the ability to deliver the Zingerman's Experience to internal and external guests of Zingerman’s Catering and Events.
Able to work holidays, weekends, events, and other peak periods of the Catering business.
Willingness to ask for help and assistance where needed in order to get great food and service to guests.
Has a valid Driver's License with no license restrictions.
Bending, stooping, walking, and standing for long periods at a time.
Must be able to safely relocate up to 40 lbs.
Ability to ascend/descend between multiple levels of the Deli building.

Nice To Haves

Inventory and costing experience preferred.
Experience with Lean management, continuous improvement and Open Book Management.

Responsibilities

Hiring, training, coaching, and performance reviews for Catering Production staff, following the principles of Servant Leadership, Stewardship, and Zingerman's Entrepreneurial Approach.
Resolving customer complaints escalated from staff and seeking assistance from the Catering Director or Catering Sales Manager when needed.
Providing hands-on support to Kitchen and Sandwich Line staff.
Passing all training requirements for Catering Production, Kitchen, and Back of House staff.
Revising Catering training documents as needed.
Leading Catering Kitchen staff in cleaning and maintaining all Catering kitchen equipment and fixtures, coordinating with the cleaning crew.
Maintaining an organized and properly rotated Catering walk-in.
Assisting in menu creation and revision as requested by the Catering Director or Event’s Manager.
Establishing and maintaining good communication and a positive working relationship with the Deli management team.
Establishing strong relationships with catering managers (sales, event, and service staff captains).
Working at other locations and venues as needed, outside of the Deli.
Communicating menu details and changes effectively with the Kitchen and Production staff.
Managing monthly inventory.
Ordering produce.
Placing orders with the Specialty Foods department and maintaining good communication regarding Catering’s usage of their product.
Executing events according to specifications.
Assisting in creating a vision for the future of the Catering Department.