Deli/Bakery Lead

SpartanNash•Traverse City, MI

10d•Onsite

About The Position

The Deli/Bakery Lead is responsible for leading day-to-day department operations in a retail store when the department manager is absent or as directed. The role ensures associates are trained, the department is fully staffed, operations meet company standards, and department goals and key performance indicators are achieved. The Lead supports the department manager with staffing, training, performance management, career development, schedules, labor and payroll controls, goals, forecasts, and department plans. The role oversees ordering and inventory control, validates received orders, and manages stocking, production, product rotation, freshness, quality, and handling of spoiled or damaged products. It maintains familiarity with products, promotions, pricing, coupons, and store sales and rewards programs. The Lead helps ensure weekly and period Flight Plans are communicated and executed, and maintains a clean, attractive, well-stocked department. The position requires adherence to food safety, cleaning, PPE, safety, and guest experience expectations, with immediate corrective action when food safety or safety requirements are not followed. The Lead participates in huddles and meetings as required and may be assigned work in other departments based on customer experience needs. The work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Physical demands include frequently lifting or moving up to 30 pounds and occasionally up to 50 pounds, standing and walking for extended periods, and frequent bending, stooping, twisting, and turning. Travel requirements vary by assignment.

Requirements

High school graduate or equivalent (GED) required.
Strong written and verbal communication and bookkeeping skills.
Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations and retail management systems.
Proficient in Word, Excel, Outlook, and PowerPoint.
Ability to meet the physical demands of the role, including lifting and/or moving up to 30 pounds frequently and up to 50 pounds occasionally, standing and walking for extended periods, and frequent bending, stooping, twisting, and turning.

Nice To Haves

0–2 years of retail experience preferred.
Suggestive selling and product knowledge preferred.
Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

Lead day-to-day department operations when the department manager is absent or as directed, ensuring the department is staffed, associates are trained, and company standards and goals are met.
Order and maintain department inventory using inventory control procedures, including markdowns to minimize known loss and maintain product freshness and quality.
Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
Manage the team’s stocking, production, and other tasks to ensure product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
Maintain familiarity with department and store products, as well as applicable ad items, special prices, coupon deals, and sales and rewards programs.
Communicate and execute weekly and period Flight Plans to company expectations and timelines.
Use required tools and software to manage scheduling according to company policies, timelines, and forecasted guidelines.
Support the department manager with work schedules, labor control, overtime control, payroll expense, staffing, training, performance management, and associate career development.
Implement Our Winning Recipe and model company core values and competencies.
Support the department manager in developing and monitoring department goals and forecasts, and in developing and implementing plans to meet company goals and key performance indicators.
Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
Ensure food safety and cleaning guidelines, safety requirements, PPE guidelines, and guest experience guidelines are followed; take immediate corrective action when requirements are not followed.
Perform tasks in other departments when assigned based on customer experience needs.
Perform additional responsibilities as assigned.