Deli/Bakery Lead

SpartanNash•Traverse City, MI

9d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers grocery and household goods to customers across the United States. The Deli/Bakery Lead is responsible for leading day-to-day department operations in a retail store when the department manager is absent or as directed. The role ensures associates are trained, the department is appropriately staffed, operations meet company standards, and department goals and key performance indicators are achieved. The lead manages ordering, inventory control, receiving, stocking, production, product freshness and quality, scheduling support, and adherence to company procedures. The role supports the department manager with staffing, training, performance management, career development, goals, forecasts, labor control, and payroll expense. It also helps maintain a clean, attractive, well-stocked department and ensures food safety and general safety requirements are followed throughout the store. The position is based at 4144 US 31 South, Traverse City, Michigan 49684. Associates may be assigned tasks in other departments according to customer experience needs. Travel requirements vary by assignment. The work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions; noise is usually low to moderate.

Requirements

High school graduate or equivalent (GED) required.
Strong written and verbal communication skills and bookkeeping skills.
Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations and knowledge of retail management systems.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Ability to meet the physical demands of the role, including frequent lifting and/or moving up to 30 pounds, occasional lifting and/or moving up to 50 pounds, and standing and walking for extended periods; frequent bending, stooping, twisting, and turning may be required.

Nice To Haves

0–2 years of retail experience preferred.
Suggestive selling and product knowledge preferred.
Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

Lead day-to-day department operations in the absence of the department manager or as directed, ensuring staffing, training, company standards, and key performance indicators are met.
Order and maintain department inventory using inventory control procedures, including markdowns to minimize known loss and maintain product freshness and quality.
Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
Manage associates completing stocking, production, and related tasks; ensure product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
Maintain familiarity with products throughout the department and store, including advertised items, special prices, coupon deals, and sales and rewards program features.
Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
Use required tools and software to manage scheduling according to forecasted guidelines; support the department manager with work schedules, labor control, overtime control, and payroll expense.
Implement Our Winning Recipe and model company core values and competencies.
Support the department manager with staffing, training, performance management, and associate career development.
Support development and monitoring of department goals and forecasts as required.
Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
Ensure food safety and general safety guidelines are followed throughout the store and take immediate corrective action when they are not.
Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
Support the department manager in developing and implementing plans to meet company goals and key performance indicators.
Perform tasks in other departments based on customer experience needs and take on additional responsibilities as assigned.