DELI/ASST DEPT LEADER

The Kroger Co.•Phoenix, AZ

12h

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor functions, duties, and activities related to the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role promotes teamwork and associate development, supports customer service, and helps manage department operations, including scheduling, merchandising, inventory, food quality and safety, promotions, and financial performance. The position also requires compliance with applicable laws and company guidelines and the ability to perform essential job functions with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any deli or retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples.
Review and inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management of repair needs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.