DELI/ASST DEPT LEADER

The Kroger Co.•Taylorsville, UT

17h

About The Position

The Deli/Assistant Department Leader helps deliver an outstanding customer experience through exceptional service and maintains a safe, clean department that encourages customers to return. The role is responsible for achieving department sales and profit goals, meeting quality assurance standards, and monitoring the department’s functions and activities. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations by leading and developing associates, managing schedules and inventory, maintaining food quality and safety standards, and executing sales and promotional plans. It also assists store management with budgeting, expense control, and financial reviews, while providing attentive service to customers throughout the store.

Requirements

Excellent oral and written communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any deli or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust, respect, and a positive attitude among associates.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that appropriately manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to introduce new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s periodic promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and appropriate follow-up on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management about repair needs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and collaboratively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.