Deli/Asst Dept Leader

Kroger•Garden City, KS

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean department that encourages customers to return. Achieve department sales and profit goals and meet quality assurance standards. Monitor the Deli department’s functions, duties, and activities, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations and associates, including scheduling, training, performance development, promotions, inventory, pricing, budgeting, and quality and safety controls. It also involves helping customers find products, answering questions, making suggestions, and providing support to minors, individuals with special needs, and older adults.

Requirements

Excellent oral and written communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Deli or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Create a welcoming customer environment by answering product questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan and execute sales promotions with store management.
Educate department associates about current, upcoming, and special in-store promotions.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and appropriate follow-up on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory; monitor stocking conditions and discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment, reporting repair needs, and notifying management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly and with integrity regarding customer and business information, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.