DELI/ASST DEPT LEADER

The Kroger Co.•Aurora, CO

About The Position

The Deli/Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is accountable for achieving department sales and profit goals, meeting quality assurance standards, and monitoring deli department functions and activities. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations and associate development, including setting goals, managing schedules, training associates, and communicating company and promotional information. It also helps plan and manage the department's business performance, sales promotions, inventory, pricing, food quality, and financial results. The role reinforces safety and legal compliance while serving customers and supporting people who may need additional assistance.

Requirements

Excellent oral and written communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any deli or retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules appropriate to customer volume.
Train and develop associates and participate in performance appraisals.
Welcome customers, answer questions about products, make suggestions, and help locate products.
Inform customers of department specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management.
Educate associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and appropriate actions based on financial reports.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly.
Plan and organize inventory; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure case and cooler temperatures are maintained and temperature logs are kept.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, notifying store management about repairs needed, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.