Deli Associate (Downtown Norfolk)

Trolley Hospitality Companies • Norfolk, VA

5d • Onsite

About The Position

Gourmet Gang is seeking a Deli Associate for their Downtown Norfolk location. This role involves providing excellent customer service, preparing food items, and operating the cash register. The position offers a great schedule with full-time or part-time availability, Monday through Friday, from 10:00 am to 2:30 pm, with no weekends. Gourmet Gang is the deli division of Trolley Hospitality Companies, known for creative menus and quality ingredients, and they emphasize a supportive and positive workplace culture.

Responsibilities may include taking orders, operating the cash register and POS system, answering phones, expediting orders, and preparing salads and sandwiches. Tasks also involve stocking stations, packaging food, greeting customers, handling inquiries, maintaining cleanliness, and assisting with opening and closing procedures. Collaboration with team members is essential, including stepping into other roles as needed.

Requirements

• Customer service experience, preferably in a food service setting
• Food prep experience
• Able to follow directions and work independently
• Effective verbal communication skills
• Reliable transportation

Nice To Haves

• Experience running a cash register a plus
• Knowledgeable about food and comfortable talking about preparation methods and ingredients.
• Seek out opportunities to 'leave it better than you found it.'
• Not afraid to acknowledge and learn from your mistakes.
• Want to be a part of a growing company that values their employees.

Responsibilities

• Stock stations with ingredients and refill as needed; portion out sides into containers.
• Prepare and package salads and sandwiches according to set recipes.
• Greet customers with a warm and welcoming attitude.
• Assist walk-in customers with information and suggestions about menu items and catering offerings.
• Operate the cash register and POS system to process transactions efficiently and accurately.
• Handle customer inquiries and resolve any issues promptly and professionally.
• Responsible for wiping down tables, refilling the ice and syrup in the soda dispenser, and general cleanliness of the front of the store.
• During down times, prep paper goods (catering boxes, sandwich paper, stickers for containers, etc.) as well as par out salad dressings and sauces.
• Assist customers over the phone by providing information and suggestions about menu items and catering offerings and taking orders.
• Pull orders together, ensuring the food is up to standard and correct condiments and paper goods are included.
• Participate in opening and closing procedures, including doing dishes, mopping, replenishing paper items in the bathroom, taking out trash, and miscellaneous tasks assigned by the manager.
• Collaborate with other team members to ensure smooth operations, including stepping in to other roles, as needed.

Benefits

• Base pay $13/hr with tip pool guaranteed to average at least $15/hr
• Paid holidays, PTO, & Floating Holidays (Full-Time)
• Medical, Dental, and Vision insurance plans available (Full-Time)
• 401(K) retirement plan and company match after 1 year of employment (Full-Time)
• Company paid Life Insurance and Short-Term Disability (Full-Time)
• Employee Assistance Program (EAP)
• Free Employee Shift Meal
• Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed