Deli Associate (Downtown Norfolk)

Trolley Hospitality Companies • Norfolk, VA

12d • $14 - $18 • Onsite

About The Position

Gourmet Gang, the deli division of Trolley Hospitality Companies, is hiring a dependable, team-oriented Deli Associate for its Downtown Norfolk location. The role is scheduled Monday through Friday from 10:00 a.m. to 2:30 p.m., with no weekends; full-time and part-time options are available. Depending on the assigned station, the associate may prepare salads and sandwiches, serve customers and operate the register, take orders by phone, or check and package orders for timely service. Team members also help with opening and closing duties, maintain clean and organized workspaces, provide excellent customer service, and support other stations as needed.

Gourmet Gang is part of a Richmond-based hospitality group serving the Richmond and Hampton Roads regions. The company describes its purpose as delivering happiness to customers, the community, and its team, and emphasizes a supportive workplace where contributions are valued. The advertised base pay is $14–$15 per hour, with tip-pool earnings averaging $16–$18 per hour. Additional opportunities may be available to train and become certified for catering staff roles.

Requirements

• Customer service experience, preferably in a food service setting.
• Food preparation experience.
• Ability to follow directions and work independently.
• Effective verbal communication skills.
• Reliable transportation.

Nice To Haves

• Experience operating a cash register.
• Knowledge of food and comfort discussing preparation methods and ingredients.
• Interest in learning from mistakes, improving the workplace, and contributing to a growing company.

Responsibilities

• Prepare menu items at the salad and sandwich station while maintaining food quality and freshness.
• Greet customers, take orders, operate the register, and process payments.
• Answer phone calls, take phone orders, and assist customers.
• Check orders for accuracy, package items, and help ensure timely service.
• Assist with opening and closing duties, including washing dishes, mopping, taking out trash, restocking restroom supplies, and completing other assigned tasks.
• Maintain a clean and organized workspace and provide excellent customer service.
• Support other stations as needed to ensure smooth daily operations.

Benefits

• Paid holidays, paid time off (PTO), and floating holidays for full-time employees.
• Medical, dental, and vision insurance plans available to full-time employees.
• 401(k) retirement plan with company match after one year of employment for full-time employees.
• Company-paid life insurance and short-term disability for full-time employees.
• Employee Assistance Program (EAP).
• Free employee shift meal.
• Discounts at Trolley House Hospitality companies, including catering services and warehouse vending items.
• Part-time employees who work at least 1,000 hours a year are eligible for 401(k) matching after the first year.
• Opportunities to train and become certified as a Gang Server, Bartender, or Setup/Take Down Crew and join the catering staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed