Delaware Trust Administrative Officer II (DE TAO II)

Bank of America • Wilmington, DE

10d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Delaware Trust Administrative Officer II teams with the Delaware Trust Officers, who manage a book of fiduciary/trust relationships, to meet client needs and expectations. Serves as an additional point of contact to clients and/or as a backup for the Delaware Trust Officers. Performs servicing and account maintenance activities, which are primarily trust/fiduciary-related that include PACE/Trust Web accounting transactions, deposits/transfers, etc. Performs administrative duties such as typing, filing, copying, etc. Non-licensed associate.

The Delaware Trust Administrative Officer II acts as an administrative support resource and may also serve as a point of contact within the client relationship team for clients and/or as a backup for client-facing Trust Officers and other experienced Trust Administrative Officers. This role will primarily work with internal partners on the creation of new accounts for existing or new trusts. Provides critical and core administrative client service and support (e.g., assistance with all aspects of account administration, funds transfers, tax requests, accounting system coding, letter generation, account open and close, phone coverage etc.,) to Trust Officers and Trust Administrative Officer IIs. Over time the position can also include secondary responsibility for document review and interpretation, discretionary actions within Trust engagements, client retention, etc.

Requirements

• Ability to perform at a high level in a fast-paced team environment.
• Ensure adherence to all internal policies and compliance to legal and regulatory requirements.
• BS/BA degree preferred or equivalent Trust administrative experience required.
• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Nice To Haves

• Paralegal studies with relevant legal and/or trust administrative and fiduciary support experience preferred.
• Financial Institution experience focusing on high-net-worth Private Banking client service a plus.

Responsibilities

• Teams with Delaware Trust Officers to meet client needs and expectations.
• Serves as an additional point of contact to clients and/or as a backup for Delaware Trust Officers.
• Performs servicing and account maintenance activities, primarily trust/fiduciary-related, including PACE/Trust Web accounting transactions, deposits/transfers.
• Performs administrative duties such as typing, filing, copying.
• Acts as an administrative support resource.
• May serve as a point of contact within the client relationship team for clients and/or as a backup for client-facing Trust Officers and other experienced Trust Administrative Officers.
• Works with internal partners on the creation of new accounts for existing or new trusts.
• Provides critical and core administrative client service and support (e.g., assistance with all aspects of account administration, funds transfers, tax requests, accounting system coding, letter generation, account open and close, phone coverage etc.) to Trust Officers and Trust Administrative Officer IIs.
• Over time, may include secondary responsibility for document review and interpretation, discretionary actions within Trust engagements, client retention, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED