Defined Contribution Client Leader - Virtual

Alight•Virtual, IL

1d•$120,000 - $145,000•Remote

About The Position

The Defined Contribution Client Leader is the single point of accountability for end‑to‑end DC service delivery, responsible for ensuring high‑quality, compliant, timely, cost-effective and contract‑aligned outcomes from the client’s perspective. This role owns client satisfaction, operational health, financial performance, and risk management while leading governance, oversight, and continuous improvement across all teams and partners supporting the account. Acting as a trusted advisor, the CL builds strong client relationships, applies industry expertise and data‑driven insights, and proactively brings forward solutions aligned to the client’s business strategy. The role also leads global talent alignment, supports sales and renewals, manages financial and contractual commitments, and keeps clients informed of regulatory and legislative developments impacting their plans.

Requirements

10+ years of experience in Defined Contributions and client-facing environment.
Acts as a positive change agent internally and externally, leading with influence and credibility.
Exceptional communicator with strong verbal, written, and presentation skills; able to simplify complex topics and translate strategy into clear vision, direction, and actionable outcomes.
Creative, innovative problem solver who challenges the status quo and drives practical solutions.
Highly collaborative, proactively building partnerships across the organization to achieve shared results.
Demonstrates servant leadership, leading with empathy, accountability, and a focus on enabling team success.
Client focused: consistently demonstrates and promotes the qualities, capabilities, and values that distinguish Alight in the marketplace.
Highly organized and execution‑focused, able to set direction, prioritize effectively, and ensure ideas move from concept to implementation.
Leads effectively through change, influencing and aligning colleagues to work together toward common goals.
Demonstrates effective people leadership and team-building capabilities, fostering trust, mutual respect, and collaboration across diverse teams and perspectives.
Stays current on emerging technologies, including AI standards and best practices, and applies them thoughtfully to improve delivery, insights, and client outcomes.
Experienced in working within a global, virtual operating model; effectively leads and engages distributed teams across geographies, leveraging strong virtual presence and inclusive communication practices.

Responsibilities

Build and sustain strong client relationships at all levels, proactively bringing forward ideas, insights, and solutions aligned to the client’s business strategy and evolving needs.
Act as a trusted advisor by leveraging industry best practices, benchmarking, prevalence data, and analytics to help clients set goals, solve problems, and identify risks or opportunities the client may not yet recognize.
Lead and participate in regular client relationship, stewardship, governance, and oversight forums, including executive reviews, operational reviews, and investment or committee meetings as applicable.
Build and sustain strong relationships across the full client ecosystem—including advisors, consultants, partners, and strategy teams—while fostering a One Alight culture that promotes collaboration, shared accountability, and seamless partnership between Alight US and Alight India to deliver a coordinated and unified client experience.
Serve as the single point of accountability for end‑to‑end DC delivery from the client’s perspective, including coordination across all solutions, teams, and partners.
Maintain ultimate accountability for the quality, consistency, and effectiveness of DB delivery to the client.
Own overall client satisfaction by ensuring services are delivered in accordance with contractual commitments, including scope, service levels, and quality standards.
Establish and lead governance and oversight routines to manage day‑to‑day delivery, monitor operational health, and proactively address risks and issues.
Identify, assess, and mitigate operational, financial, and compliance risks across DB delivery, escalating issues as appropriate and ensuring timely resolution.
Monitor legislative and regulatory developments impacting DB plans, proactively informing clients of potential changes to the compliance landscape and advising on implications and readiness.
Drive performance against key targets, including profitability, operational health, client satisfaction, regulatory readiness, and adoption of new releases, technologies, and best practices.
Maintain accountability for accurate financial forecasting, contract management, margin preservation, service level adherence, and Error & Omissions discussions or negotiations.
Support and lead client renewal activities in partnership with the Portfolio Leader, protecting revenue, preserving contract margins, and applying an informed understanding of the client’s industry and business environment.
Develop, lead, and retain global DC talent by partnering with onshore and offshore managers to ensure appropriate staffing, succession planning, team structure, and talent development aligned to client needs. Ensure the right skills and capacity are in place to support the account.
Set clear strategic, operational, and service goals for the account, aligning delivery teams to outcomes and tracking progress over time.
Participate in prospective client presentations and sales efforts, contributing domain expertise and delivery insights.
Function as a subject matter expert across DC products, services, and regulatory requirements, using data, insights, and industry knowledge to consult with clients and support their business objectives.