Default Manager VP

Compu-Link • Tulsa, OK

6d • Onsite

About The Position

The Default Manager will own the execution of critical strategy and operational direction of multiple functions and sub-functions relating to Default. Will direct activities that have a direct impact on the achievement of results for areas of responsibility and significant impact on the organization.

Requirements

• Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws.
• Bachelor's degree or equivalent experience resulting in advanced knowledge of Defa.
• 10+ years of applicable experience; 5 of which must have been in leadership.
• Experience managing external relationships including vendor and client relationship.
• Extraordinary intellectual horsepower and relentless drive for continuous improvement; operates with a sense of urgency and bias for action.
• Demonstrated strong leadership skills.
• Strong communications skills with internal and external stake holders (clients, vendors, etc.).
• Courage to raise concerns and issues that need to be addressed to ensure sound internal controls, risk reduction and reporting accuracy; ability to make tough decisions.
• Prior success in building strong relationships across an organization beyond the area(s) of responsibility.
• Outstanding proficiency in critical thinking, problem solving and connecting dots; ability to drill down to true root cause on issues and locations.
• You have a strong ability to recognize, attract, and develop high performers.
• You will consistently collaborate and partner with cross-function teams and leaders.
• Ability to organize, prioritize, and distribute workload for optimum efficiency.
• Strong attention to detail.
• Ability to motivate staff to achieve their goals.
• Flexibility to engage remote team members to perform at their best.

Nice To Haves

• Prior Reverse Mortgage experience preferred.

Responsibilities

• Ensure representatives are managing anywhere from 50 - 100 calls per day based on call volume.
• Maintain acceptable levels of service both in productivity and quality.
• Maintain an impeccable attendance record.
• Knowledge of HECM products.
• Hold staff and vendors accountable to SLAs.
• Complaint review for areas of opportunity.
• Push efficiencies to reduce manual work.
• Presents periodic performance reports and metrics to Executive Management and other leadership.
• Will oversee the Foreclosure, Bankruptcy, Loss Mitigation, and Due & Payable, and Non-borrowing Spouse.
• Will make critical decisions that impact the operational strategies and overall goals in areas of responsibilities.
• Will collaborate with other areas as needed on items that intersect Default work with other staff groups.
• Will work towards continuous improvement.
• Will direct the work of others to achieve results.
• Will collaborate directly with clients and vendors to ensure we are maximizing financials goals of both.

Benefits

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer-paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements
• Relocation Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree