Default Management Liquidation Agent

U.S. Bank National Association

1d • Hybrid

About The Position

The Default Management Liquidation Agent is responsible for evaluating and managing borrower requests for foreclosure alternatives, including short sales and deeds‑in‑lieu, for mortgage loans. This role supports loss mitigation efforts by reviewing borrower documentation, coordinating with external partners, and ensuring decisions are made in accordance with investor, regulatory, and company guidelines, with the goal of achieving compliant, timely, and quality outcomes.

Requirements

• Bachelor's degree, or equivalent work experience
• Four or more years of experience in administrative support activities, with working knowledge of business and general office skills

Nice To Haves

• Experience in mortgage default servicing, loss mitigation, liquidation, short sales, or deed‑in‑lieu processing.
• Familiarity with investor guidelines (e.g., government and non‑government investors).
• Strong organizational skills with the ability to manage and prioritize an active caseload.
• Demonstrated critical thinking and decision‑making skills, including knowing when to escalate complex issues.
• Ability to interpret guidelines, policies, and requirements and apply them consistently.
• Strong written communication skills and attention to detail.

Responsibilities

• Review and evaluate home liquidation applications for foreclosure alternatives in accordance with investor, regulatory, and company guidelines.
• Compile borrower financial and property documentation required to support liquidation requests (short sale or deed‑in‑lieu).
• Serve as the primary owner of assigned files from request receipt through final resolution.
• Coordinate and communicate with borrowers, authorized listing agents, realtors, buyers, sellers, title companies, investors/insurers, and internal partner teams as needed.
• Review, negotiate, and approve list price reductions, counteroffers, and short sale transactions within delegated authority.
• Ensure adherence to regulatory decision timeframes from application receipt through final determination.
• Maintain quality and compliance standards by partnering with quality control teams and ensuring accuracy of decision letters and documentation prior to issuance.
• Accurately document decisions, actions, and communications in applicable systems.
• Manage and prioritize an assigned caseload while meeting productivity, quality, and compliance expectations.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level