Default Counselor Inspect

Rhode Island Housing•Providence, RI

10h•$54,802 - $68,503•Hybrid

About The Position

RIHousing is seeking a dynamic professional to serve as a Default Counselor-Inspect in our Loan Servicing Department. This position is accountable for property visits related to various aspects of Loan Servicing, attending foreclosure sales, and mortgage counseling and collections through foreclosure to ensure minimal risk exposure to RIHousing. This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.

Requirements

Three years’ experience in mortgage collections and counseling
Knowledge of GNMA, FNMA, FHLMC, and FHA/VA insured loans, including knowledge of the foreclosure and eviction process, and knowledge of credit reporting requirements
Strong negotiations, communications, and organizational skills
Ability to work independently, self-motivated, and strong time management skills.
Associate's degree in business administration or related field
Bilingual ability required (particularly Spanish or Portuguese)
Use of a personal vehicle, a valid driver’s license, and proof of insurance is required.
Limited telework schedule due to the nature of the job.

Nice To Haves

Preferred knowledge of mortgage documents and municipal recordings.
Preferred knowledge of property condition and municipal property violations.

Responsibilities

Administering the collections process in compliance with internal policies, regulatory guidelines, and investor requirements, including delinquency reporting.
Contacting delinquent borrowers through property visits to determine the reason for default, providing face-to-face counseling, and performing property condition assessments for referral to the Default Supervisor.
Conducting monthly property inspections on delinquent loans to determine occupancy, as well as inspections on 203K rehabilitation loans and insurance escrow holdbacks; completing detailed inspection reports.
Attending foreclosure sales and eviction hearings as the RIHousing representative.
Coordinating with vendors, municipal employees, utility companies, and borrowers to provide access to properties secured by RIHousing.
Recording time-sensitive documents at municipalities throughout the state.
Maintaining accurate documentation and monitoring the status of assigned loans.
Participating in cross-training for other servicing functions and supporting special projects as assigned.