Default Claims VA QA Analyst, I

Carrington Mortgage • Westfield, MA

4d • Remote

About The Position

Come join our amazing team and work remote from home! The Default Claims Quality Assurance (“QA”) Analyst is responsible for review and reconciliation of all default claims (i.e. Mortgage Insurance (MI) claims, etc.) for accuracy, certify as such and transmit the claim filing to the appropriate entity (FHA, USDA, PMI, VA, FNMA, and FHLMC). Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Requirements

• Moderate knowledge of default claims processes for insurers and investors
• Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process
• Moderate understanding of Agency and investor guidelines
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
• Excellent written and oral communication, organizational and time management skills
• Ability to communicate effectively with all levels of staff and management both internally and externally
• Ability to manage work in order to meet strict deadlines
• Ability to handle multiple tasks under pressure and changing priorities
• High School diploma required; some college preferred.
• One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.
• Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed

Responsibilities

• Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy.
• Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements
• Identifies errors from the QA claim review and ensures corrections have been completed before submitting the claim for reimbursement
• Document Mortgage platform with appropriate process tracking
• Escalate trends or issues identified from the QA of the claim form
• Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines.
• Ensure company/procedures around the curtailment of interest or advances are followed and enforced
• Responsible for internal quality assurance of all departmental claim documents.
• Complete monthly audits assigned.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses
• Educational Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED