Deduction Analyst

Campbell's • Camden, NJ

2d • Hybrid

About The Position

Since 1869, Campbell's has connected people through food they love and is proud to be stewards of amazing brands. This role is about uncovering the “why,” fixing the “what,” and preventing the “again” in deduction and dispute resolution operations. You will play a high-impact role at the center of Campbell’s U.S. enterprise-wide deduction and dispute resolution operations. By combining analytics, strategy, and cross-functional collaboration, you will resolve complex deduction issues, uncover root causes, and implement improvements that reduce cost and drive operational efficiency across the business. This role offers enterprise-wide visibility, ownership of a customer portfolio, and the ability to shape how deduction management evolves through continuous improvement initiatives.

Requirements

• 3–5 years of relevant experience in deduction/dispute management, AR, or order management
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Financial acumen and understanding of Sales and Supply Chain processes, programs, and controls
• Ability to prioritize and manage competing demands in high-volume environments
• Strong communication skills (verbal and written) with the ability to influence without authority
• Experience collaborating across functions and driving alignment
• Proficiency in Microsoft Office Suite and ability to quickly learn new systems
• Attention to detail with strong follow-through to resolution

Nice To Haves

• Bachelor’s degree
• Experience working with offshore teams or third-party partners
• Experience with systems such as SAP, AFS TradePro, MicroStrategy/Envision, or HighRadius
• Background in process improvement, standardization, or change management

Responsibilities

• Lead Root Cause Analysis & Resolution: Investigate and resolve complex non-trade unsaleable deductions, identify systemic drivers and provide actionable insights, escalate and partner across Supply Chain, Sales, and Finance to resolve issues, and own high-priority and escalated deductions from Accenture and external partners.
• Drive Process Improvement & Standardization: Identify opportunities to reduce defects, improve outcomes, and streamline processes, partner cross-functionally to implement scalable, sustainable solutions, and champion process standardization across business units.
• Manage Third-Party Operations: Provide direction to Accenture deduction analysts to ensure proper escalation of issues, adherence to policies and processes, and clear communication of barriers to resolution, and translate operational challenges into meaningful reporting for stakeholders.
• Build Cross-Functional Partnerships: Collaborate with Logistics, Supply Chain, Order Management, Sales, and Finance teams and develop strong relationships to accelerate resolution and improve end-to-end processes.
• Own Customer Portfolio & Value Recovery: Manage a portfolio of customers with accountability for deduction resolution and recovery, validate, dispute, and recover invalid deductions in partnership with Supply Chain, and coordinate with offshore analysts for efficient case management.
• Deliver Insights & Cost Reduction Opportunities: Analyze deduction trends and cost drivers and provide data-driven insights to enable proactive improvements.
• Support Broad Deduction Activities: Validate, clear, or dispute unsaleable deductions, returns and recall deductions, and partner brand promotions and pricing-related deductions.
• Additional Responsibilities: Own unsaleables balances and drive timely resolution through SAP analysis and coordination, perform deep root cause analysis to identify recurring issues and improvement opportunities, build strong stakeholder relationships and provide visibility into deduction balances, and support projects, policies, and change initiatives to enhance operational effectiveness.

Benefits

• Medical insurance
• Dental insurance
• Short-term disability insurance
• Long-term disability insurance
• AD&D insurance
• Life insurance (for individual, families, and domestic partners)
• Matching 401(k) plan with immediate vesting
• Unlimited sick time
• Paid time off
• Holiday pay
• Free access to the fitness center (at WHQ)
• Access to on-site day care (operated by Bright Horizons)
• Company store
• Campbell’s Cares program (matches employee donations and/or volunteer activity up to $1,500 annually)
• Variety of Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed