Dedicated Support Engineer - Bellevue, WA
About The Position
As a Dedicated Support Engineer, you'll be the trusted technical anchor for a key client environment — the go-to problem solver who bridges complex technical challenges and everyday end-user productivity. You'll serve as a senior escalation point and hands-on troubleshooter across both on-site and remote settings, diagnosing and resolving a wide range of IT issues that deliver measurable, day-to-day value. This is a client-facing role, so professionalism and clear communication matter as much as technical skill. You'll translate complex issues into plain, actionable guidance for end users and stakeholders, spot recurring problems and inefficiencies before they escalate, and continuously look for opportunities to improve the environment you support. You'll exercise real discretion and independent judgment, making timely, well-reasoned decisions and bringing the right people into the process along the way.
Requirements
- 5+ years of IT technical support experience across Windows and Mac environments.
- Strong working knowledge of Microsoft Windows 10/11, Office applications, the Microsoft 365 Admin portal, Azure (Entra), and Intune (Endpoint Manager).
- Proficiency with macOS up to Sonoma (v15).
- A solid foundation troubleshooting network connectivity, email, printers, and user account permissions.
- Excellent communication skills, with the ability to explain technical concepts clearly to both frontline users and technical teams.
- A valid driver's license in good standing and valid insurance (per state law) for use of a personal vehicle.
Nice To Haves
- Experience in a Managed Service Provider (MSP) environment preferred.
- Bachelor's degree preferred; an equivalent combination of education and experience will be considered.
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA)
- Apple Certified Support Professional (ACSP)
- Apple Certified Associate – Mac Integration Basics
Responsibilities
- Serve as the primary escalation point for Tier 1 / Tier 2 issues that frontline technicians can't resolve.
- Provide on-site and remote support across Windows and Apple environments.
- Troubleshoot and resolve complex issues involving Microsoft Windows 10/11, Office applications, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and macOS.
- Administer user accounts and permissions in Active Directory and Microsoft 365.
- Support network connectivity, email, printers, and a wide range of productivity and Line of Business applications.
- Partner with the client to understand their technical environment and proactively identify potential issues.
- Document resolutions and maintain knowledge base articles for recurring issues.
- Quickly ramp on new productivity and Line of Business applications that keep the client's business running.
- Mentor junior technicians and help foster a culture of continuous learning across the team.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
