Dedicated Onsite Technician - Level 1

Anatomy IT•Pella, IA

5d•Onsite

About The Position

The Dedicated Onsite Technician will reply to requests for technical support by telephone, email, or chat and troubleshoot diverse issues with workstations, peripherals, and industry line of business applications ONSITE at a client location. Providing end-user and team member support is the overall expectation of this role. This role will assure optimal performance and conform to Anatomy IT’s standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

Requirements

Strong understanding of desktop OS and troubleshooting methodologies
Basic understanding of AD, ability to create users, and reset passwords
Basic understanding of Managed Backup software(s) and file-level restoration
Identify servers hosting File Server roles and all shares on a server (net share)
Basic understanding of DNS and DHCP
Define them and how they work on a network
Permissions (Shared and NTFS)
Basic understanding of network shares, share permissions, and NTFS permissions
Basic understanding of InTune
Ability to install a network printer on the server and perform troubleshooting
Working knowledge of Office 365/Exchange:
Create a mailbox user/distribution group
Change/reset passwords (if not AD synced)
Setup Outlook desktop and mobile
Convert an existing mailbox to a shared mailbox and understand what a shared mailbox is
Adding/updating/ licensing
Server Client Applications
Ability to distinguish client-side or server-side issues and identify where the application is hosted (server, cloud).
Knowledge of Networking components and dependencies
Ability to replace server hard drive with remote assistance
Basic understanding of Wireless technologies:
Ability to identify WPA keys and passwords
Troubleshooting connectivity issues
Understand what MFA is and be able to deploy it to end users
Setting up a new user
Setup Vendor access
Install 365 Apps
Capable of getting a user signed in and working on Click to run applications
Basic troubleshooting
Credential Manager
High School diploma
Minimum of 2 years of work experience in a Help Desk or Field Services role
Valid Driver’s License
Access and use of a reliable personal transport to travel to client sites
Complete Technical understanding and expertise in the following:
Windows Desktop (Versions 7/10/11)
DNS functionality (desktop)
Mail flow diagnostics
Tool & basic Office portal review
Active Directory Moves/Adds/Changes
Solid customer service, communication, and organizational skills
Ability to work under tight deadlines and shifting priorities
Occasionally work past scheduled work hours to complete work tasks
Including occasional nights and weekend work as needed
Ability to participate in a rotating on-call schedule
Reliable and punctual