Dedicated Fleet Manager

CRST The Transportation Solution•Modesto, CA

8d•Onsite

About The Position

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager for its Dedicated Solutions division in Modesto, CA. This role is responsible for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. The Fleet Manager will manage daily driver and load activity, collaborate with customers and internal teams, and drive operational excellence through proactive communication, safety leadership, and disciplined decision-making to meet service, utilization, and profitability goals.

Requirements

High school diploma or equivalent.
Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers.
Proven experience in transportation or fleet operations with accountability for service and financial results.
Demonstrated success building and maintaining customer relationships.
Ability to analyze operational and financial data to identify issues and solutions.
Strong communication, decision-making, and organizational skills to influence outcomes across teams.

Nice To Haves

A four-year degree or applicable work experience with demonstrated success.
Experience managing customer accounts or dedicated operations with measurable performance outcomes.
Proficiency in analyzing financial data and implementing strategies to improve profitability.
Familiarity with transportation management systems and data reporting tools.
Ability to drive process efficiency and develop action plans based on KPIs.

Responsibilities

Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight.
Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations.
Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction.
Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals.
Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards.
Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets.
Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization.
Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction.
Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction.
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.