Dedicated Fleet Manager

TMC Transportation•Norwood, MA

133d•Onsite

About The Position

The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record. TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

Requirements

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
Fluent in computer applications and keyboard proficiency
Ability to function in a fast-paced work environment and tolerate stress
Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
Excellent interpersonal skills, including good listening skills
Possess courteous, yet assertive telephone personality

Responsibilities

Review driver check calls to determine driver location and estimated delivery times
Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
Ensure the awareness of and enforce company policies
Maintain records pertaining to driver performance and productivity
Other duties may be assigned