Dedicated Client Service Partner, Cigna Healthcare - Hybrid, FL

Cigna Group•Brooksville, FL

19h•Hybrid

About The Position

As a Dedicated Client Service Partner, you will serve as an extension of the Cigna Account Management team, providing onsite support, benefits education, and issue resolution for employees, HR partners, and client leadership. Through relationship building, advocacy, and problem-solving, you will enhance employee experience and drive client satisfaction. This hybrid role is based in Brooksville, FL, with local travel.

Requirements

High School diploma/GED required; associate or bachelor's degree preferred.
3+ years of experience in healthcare, health insurance, pharmacy, PBM, benefits administration, customer service, or claims support, required
Strong customer service, relationship-building, analytical, and problem-solving skills, with the ability to independently manage multiple priorities in a fast-paced environment, required
Knowledge of medical, pharmacy, wellness, or benefits administration programs, required
Excellent verbal, written, and presentation skills, including the ability to facilitate webinars, presentations, and employee education sessions, required
Proficiency with Microsoft Office Suite and virtual meeting platforms (Teams, Webex, or similar), required
Ability to work a hybrid schedule with up to 20% local travel, required
Additional background check, required

Nice To Haves

Experience in client-facing healthcare, account management, or benefits consulting roles, highly preferred
Demonstrated success supporting employee wellness and engagement initiatives, highly preferred

Responsibilities

Serve as the primary onsite liaison between Cigna and the client, providing personalized support to employees and HR partners on benefits, healthcare, pharmacy, and wellness programs.
Resolve complex issues related to claims, eligibility, authorizations, appeals, denials, and incentives by partnering with internal teams to drive timely resolution.
Educate employees on health and wellness benefits through presentations, workshops, orientations, open enrollment, health fairs, and targeted communications.
Promote programs that enhance employee wellbeing, engagement, and healthcare literacy.
Build trusted relationships with client leaders, HR teams, and key stakeholders.
Identify trends, share employee insights, and collaborate across operational, clinical, and service teams to improve program performance and client satisfaction.