Middle Market Client Experience Consultant; Houston, TX - Hybrid - Cigna Healthcare

Cigna Healthcare • Houston, TX

7d • Hybrid

About The Position

The Client Experience Consultant partners with the Middle Market Strategic Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna Healthcare's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.

Requirements

• 2+ years of experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
• Proven ability to manage through systems and influence both external clients/brokers and internal matrix partners.
• Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
• Strong oral and written communication skills required.
• Strong presentation skills required.
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
• Must reside in local market and have ability to regularly commute to local Cigna office 3 days per week.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Cigna Healthcare funding options, benefits structure, and platforms are preferred.
• Salesforce & KnowledgeXchange experience preferred.
• If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license

Responsibilities

• Support Middle Market Client Manager’s strategic selling approach that best demonstrates Cigna Healthcare's value
• Develop/Maintain a ‘Trusted Partner’ relationship with Client Managers
• Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain in-depth knowledge of Cigna Healthcare products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation

Benefits

• Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree