Deco Department Manager

Floor & Decor • Dearborn, MI

1d

About The Position

The Deco Department Manager is responsible for achieving sales budgets and delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, merchandising, and associate training and development. The manager supports the Chief Executive Merchant in maintaining a friendly, helpful, knowledgeable, and efficient customer-service environment, and serves as KCM or Manager on Duty when required.

The role oversees department merchandising and presentation, customer service, safety and loss-prevention practices, inventory and pricing analysis, and compliance with brand and operating standards. It also includes managing associate scheduling, performance, training, development, retention, and discipline; supporting store-level human resources or loss-prevention matters; and opening and/or closing the store as needed.

The position works in an environment frequently exposed to a warehouse setting and moving vehicles, with noise typically quiet to moderate. It requires regular physical activity, including lifting, carrying, pushing, or pulling objects at varying levels of force, as well as standing, walking, reaching, climbing, balancing, and bending or crouching.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to use hands and fingers to handle or feel; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Drive, teach, and adhere to the company’s retail “P’s,” including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure associates deliver quality customer service.
• Merchandise strategically, follow company merchandising guidelines, and achieve and maintain store presentation standards.
• Protect customers and employees by following safety, security, loss-prevention, and risk-management procedures.
• Support, model, and enhance a seamless customer-service focus alongside the Chief Executive Merchant.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to maintain effective merchandising, in-stock, and pricing positions.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations, and interface with corporate headquarters employees.
• Ensure maximum associate scheduling coverage during peak traffic periods.
• Review associate performance; train, develop, supervise, and assign associate workloads as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes; monitor and follow company policies and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed