Deco Department Manager

Floor & Decor • Jacksonville, FL

5d

About The Position

The Deco Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and staff training and development. The manager supports merchandising and presentation standards, maintains safety and loss-prevention practices, analyzes business reports, and oversees department associates and store operations. The role works with the Chief Executive Merchant and other corporate and store employees, and may serve as KCM or Manager on Duty as required.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.

Responsibilities

• Drive, teach, and adhere to the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure associates provide quality customer service.
• Merchandise strategically according to company guidelines and maintain store presentation standards.
• Follow safety, security, loss-prevention, and risk-management guidelines for customers and employees.
• Support the Chief Executive Merchant in modeling and enhancing a friendly, helpful, knowledgeable, and efficient customer-service environment.
• Work as KCM or Manager on Duty when required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, and pricing decisions, including P&L statements, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review associate performance; train, develop, supervise, and assign workload to associates as appropriate.
• Monitor associate retention and career development and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed