Honda Service - Declined Services Specialist

Mile High Honda Acura•Denver, CO

13h•Onsite

About The Position

In a major metro Honda service department, our success is measured by two things: the quality of our work and the loyalty of our guests. When a customer declines a recommendation, it is often due to a lack of clarity or a missed connection. As a Declined Services Specialist, you are far more than a salesperson—you are a Brand Ambassador. Your mission is to step in immediately after a decline to ensure the customer feels heard, educated, and valued. While your goal is to secure the repair, your priority is to ensure that the customer leaves (or hangs up) feeling confident that Mile High Honda is the only place they want to service their vehicle in the future.

Requirements

Must have a background in automotive service.
Need to understand Honda’s maintenance requirements and be able to explain them with authority.
Need to know what a timing belt, brake flush, or cabin filter is and why it matters.
Comfortable with the sales process but know how to close a deal without ever making a customer feel pressured or disrespected.
Understand that a happy customer who says "no" today but returns next month is a win.
Articulate, empathetic, and persuasive communication skills.
Professionalism in face-to-face or text interactions.
Previous experience as a Service Advisor, Sales Associate or related position.
Organized and friendly personality.
Time management skills.
Fantastic communication skills with your customers.
Professional, well-groomed personal appearance.
Clean driving record.
Willing to submit to a pre-employment background check & drug screen.
Applicants must be willing to submit to a pre-employment background check and drug test.
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

Engage with customers in-person or via phone/text immediately after a service is declined.
Provide a professional "second look" to ensure no question goes unanswered.
Handle objections by focusing on the safety and longevity of the customer’s Honda, translating technical jargon into clear, value-driven advice.
Maintain a professional follow-up cadence for customers not ready to commit today, ensuring we stay top-of-mind for when they are ready.
Work as a bridge between the technician’s diagnosis and the customer’s needs, ensuring the "Honda Experience" remains consistent and transparent.