Deckhand

Hornblower Group Inc.Niagara Falls, ON
Onsite

About The Position

The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must as schedules include evenings, weekends and holidays.

Requirements

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • Relevant Marine Emergency Duties training certificate (training provided)
  • A positive attitude and good work ethic
  • Ability to reach, bend, stoop, wipe, push, pull, move, or lift up to 45 pounds (20 kilograms)
  • Walk, stand, sit, and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

Nice To Haves

  • Fall Arrest Training an asset
  • Confined Space Training an asset
  • customer service skills
  • foreign language knowledge
  • prior experience in the marine environment

Responsibilities

  • Prepare vessels and floating docks (stages) for daily operations
  • Accountable for mooring lines during vessel maneuvers and alongside the dock
  • Watch for safety and security of passengers and crew
  • Perform safety functions as per the muster list, Safety Management System, and as otherwise assigned
  • Familiar with emergency gear, deck gear, and vessel emergency plans
  • Maintain clean workspaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts
  • Engage with passengers and answer questions regarding Niagara Falls and Niagara attractions
  • Participate in daily training talks and emergency drills
  • Assist with medical and security issues
  • Work on the land, floating docks (stages), and vessels
  • Assist with gangway positioning
  • Assist with passenger embarkation and disembarkation
  • Role model safe working practices, good customer service and professional behaviour
  • Report safety concerns and deficiencies regarding the vessel, stages, or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager
  • Assist in vessel maintenance as required
  • Support Facilities, F&B, Guest Experience, and all other departments as required
  • Adhere to all health and safety regulations
  • Work with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identify and bring forward risks, hazards, and opportunities on the job. Actively participate in health and safety in the workplace
  • Maintain a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook)
  • Report to work on time and for all scheduled shifts
  • Understand all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
  • Complete any other duties as assigned

Benefits

  • Competitive Wage
  • Retention Bonus - up to $500.00!
  • Complimentary Cruise Tickets & Uniforms
  • Crew Recognition Awards
  • Crew Referral Program - up to $200.00 per referral
  • Crew Events
  • Paid Training
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