Decision Science - Marketing & Communications Intern

Travelers • Hartford, CT

3d • $24 - $26

About The Position

The Customer Experience Data and Analytics internship is designed to attract and develop self-motivated individuals with an interest in analytics and customer analytics. Interns gain business insights, take on challenging work, and network with leadership and management. The summer intern will conduct analysis and build dashboards to understand customer experience trends and opportunities. Applicants must be authorized to work for any employer in the U.S. now and in the future; the company does not sponsor or support H-1B petitions, TN status, or Forms I-983/STEM OPT for this role. Applications are reviewed on a rolling basis.

Requirements

• Pursuing or have obtained a bachelor's or master's degree.
• SQL experience is strongly preferred.
• Python and/or SAS literacy.
• Strong ownership and accountability for actions, outcomes, performance, and results.
• Analytical and critical-thinking ability, including identifying problems or opportunities, analyzing and synthesizing data, understanding cause-and-effect relationships, and exploring solutions to support decisions.
• Ability to remain energized and focused amid ambiguity, change, or strenuous demands.
• Customer service skills and the ability to provide excellent service to internal or external clients.
• Self-awareness, social awareness, empathy, and the ability to balance confidence with humility.
• Excellent communication and interpersonal skills, including the ability to engage with others positively.
• Sound judgment and decision-making ability.
• Ability to work inclusively with people from different backgrounds and experiences and leverage differences to achieve business goals.
• Relationship management skills, including building and maintaining productive relationships, networks, and alliances.
• Ability to work collaboratively when actions are interdependent and the team shares responsibility for results.
• Strong work ethic, drive, curiosity, and willingness to learn.

Nice To Haves

• Cumulative GPA of 3.0 or above preferred.
• Related internship or data work experience.
• Experience with dashboarding, scorecard, or reporting tools.

Responsibilities

• Use customer and market data to identify challenges and create actionable solutions using business and technical skills.
• Identify, integrate, and structure complex data flows.
• Design and conduct explanatory analysis at an appropriate level of complexity to produce relevant business results.
• Provide qualitative and quantitative data support to ensure metric accuracy.
• Validate, manipulate, and analyze data.
• Collaborate with team members on projects as directed.
• Work with relational databases, reporting systems, and discovery tools, or pilot new proofs of concept.
• Perform other duties as assigned.

Benefits

• Employees are eligible for performance-based cash incentive awards.
• The company provides comprehensive benefit programs; details are available through its benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern