Decision Science - Marketing & Communications Intern

Travelers•Hartford, CT

About The Position

The Customer Experience Data and Analytics internship is intended to attract and develop self-motivated individuals interested in a career in analytics and customer analytics. Interns gain business insights, take on challenging work, and network with leaders and managers. The summer intern will conduct analysis and build dashboards to identify trends and opportunities related to customer experience. Applicants must be authorized to work for any U.S. employer now and in the future; the company does not sponsor H-1B petitions, TN status, or Forms I-983/STEM OPT for this role. Applications are reviewed on a rolling basis.

Requirements

Pursuing or have obtained a bachelor's or master's degree.
Strong accountability and ownership of actions, performance, and results.
Analytical and critical-thinking skills, including identifying problems or opportunities, analyzing and synthesizing data, understanding cause-and-effect relationships, and exploring solutions.
Ability to remain focused and energized amid ambiguity, change, or demanding circumstances.
Customer service skills and ability to provide service excellence to internal or external clients.
Self-awareness, social awareness, empathy, and the ability to balance confidence with humility.
Excellent communication and interpersonal skills, including active engagement and a positive attitude.
Sound judgment and decision-making ability.
Ability to work inclusively with people from different backgrounds and experiences.
Relationship-management skills, including building and maintaining productive professional relationships and networks.
Ability to work collaboratively in interdependent team situations.
Strong work ethic, inquisitiveness, and willingness to learn.

Nice To Haves

Cumulative GPA of 3.0 or above preferred.
Related internship or data-work experience.
SQL experience strongly preferred.
Experience with dashboarding, scorecard, or reporting tools is a plus.
Python and/or SAS literacy.

Responsibilities

Use customer and market data to identify challenges and create actionable solutions using business and technical skills.
Identify, integrate, and structure complex data flows.
Design and conduct explanatory analysis at an appropriate level of complexity to produce relevant business results.
Provide qualitative and quantitative data support to ensure metrics are accurate.
Validate and manipulate data and perform data analysis tasks.
Collaborate with team members on projects as directed.
Work with relational databases, reporting systems, and discovery tools, or pilot new proofs of concept.
Perform other duties as assigned.