Decision Center Associate

GOAT Group • Easton, PA

4d

About The Position

The Decision Center Associate works on the Operations team, which manages GOAT’s worldwide distribution network, authenticates sneakers, fulfills orders, and supports on-time delivery. The role resolves issues in the fulfillment process by documenting them, communicating with buyers and sellers, and applying marketplace guidelines so orders can return to the flow for same-day shipment. The associate also handles shoes, orders, and returns; photographs sneakers; and helps triage escalated orders by learning GOAT’s order statuses and standards for identifying shoe-condition issues. The work takes place in a fast-paced, team-oriented environment and may involve extended hours, weekends, and holidays to meet business needs.

Requirements

• Highly organized with demonstrated attention to detail.
• Background dealing directly with customers and suppliers.
• Willing and able to operate carts, dollies, and other moving equipment to move quantities of merchandise.
• Quick learner and self-starter who can work independently and handle increasing responsibility.
• Able to stand for long periods, up to 12 hours.
• Able to lift and move boxes weighing up to 35 pounds.
• Available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needs.

Responsibilities

• Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines.
• Ensure orders in the fulfillment flow are resolved and returned to the flow for same-day shipment.
• Develop an understanding of shoe conditions, including conditions considered issues under GOAT standards.
• Pick shoes from inventory and process specific returns and orders for buyers and sellers.
• Take photos of sneakers quickly and accurately.
• Learn GOAT order statuses to help triage escalated orders.
• Work effectively in a fast-paced, team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed