Debt Settlement Specialist - MA

Stillman Law Office•Andover, MA

3d•$18 - $20•Onsite

About The Position

Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence. As our organization continues to grow, we are seeking a motivated and detail-oriented Debt Settlement Specialist to join our Collections Department. This role is ideal for an individual who enjoys communicating with consumers and external representatives, negotiating solutions, and helping resolve accounts through professional and effective communication. The Debt Settlement Specialist is responsible for supporting account resolution efforts through outbound communications, email correspondence, and consumer portal interactions. This position works directly with Debt Settlement Agencies and consumers to negotiate settlements, discuss account resolution options, and facilitate positive outcomes for all parties. The ideal candidate is a strong communicator, organized, customer-focused, and comfortable managing both phone and email-based negotiations in a fast-paced environment.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Ability to negotiate effectively and professionally.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to work collaboratively within a team environment while maintaining individual accountability.

Nice To Haves

Prior collections, customer service, call center, account resolution, negotiation, or debt settlement experience.
Experience communicating with consumers regarding payments, settlements, or account resolution.
Familiarity with collection laws, regulations, and compliance requirements.
Experience working with email-based customer support and account management.
Familiarity with collection management platforms and legal case management systems, including Cogent.

Responsibilities

Conduct outbound calls to Debt Settlement Agencies (DSAs) and consumers regarding account resolution opportunities.
Negotiate settlement arrangements within established guidelines and authorization limits.
Manage incoming and outgoing communications through email, consumer portals, and telephone interactions.
Respond professionally and promptly to inquiries from Debt Settlement Agencies, consumers, and other stakeholders.
Review account information and assess available resolution options based on established policies and procedures.
Accurately document communications, settlements, and account activity within the Firm's systems.
Maintain a strong understanding of settlement programs, account statuses, and available resolution strategies.
Collaborate with team members and leadership to achieve departmental performance objectives.
Identify communication trends, recurring issues, and opportunities for process improvement.
Ensure all interactions are conducted in compliance with applicable laws, regulations, client requirements, and Firm policies.
Deliver exceptional customer service while balancing productivity, quality, and compliance expectations.