Job 2957 Debt SetOff Operations Specialist V

Arizona Department of Administration • Phoenix, AZ

6d • Hybrid

About The Position

This is an essential position within the Consolidated Collections Unit and is primarily responsible for providing solutions for the enforcement of court-ordered financial obligations. This position will provide court users and other participating entities with crucial training and guidance on the Debt Setoff (DSO) program. The DSO Specialist reviews all payments received for DSO, manually splits payments, pays across multiple courts, and provides training weekly, both in-person and virtually. The position is responsible for developing, revising and maintaining the Debt Setoff (DSO) Program manual and training. The position monitors DSO activity and serves as the program coordinator between the Administrative Office of the Courts (AOC), Arizona Department of Revenue (DOR), Arizona Lottery, Arizona Department of Gaming, DSO participants, and the public. The DSO Operations Specialist also assists the DSO and FARE Financial Specialists with financial reporting analysis of collection programs and special projects as assigned.

Additional responsibilities include, overseeing court user accessibility and security of the TIP (Tax Intercept Program) and NPRS (Nationwide Public Records Search) applications; provide ad hoc reports for data clean-up or direct support for resolving court data issues or discrepancies; conduct frequent training for users virtually, in-person or a hybrid model; and provide second-level support for the Fines, Fees and Restitution Enforcement Program (FARE).

After an initial period of at least three months in person, this position may offer the ability to work remotely up to two days per week, based upon the department's business needs and continual meeting of expected performance measures.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

Requirements

• Bachelor’s degree in social science, judicial management, criminal justice, justice studies, business management, or a related field and four years of related experience or the equivalent.
• Excellent oral and written communication skills.
• Teamwork and problem-solving skills.
• Experience providing virtual and in-person training to both large and small groups.
• Ability to handle and prioritize multiple tasks and inquiries effectively.
• Ability to understand and interpret legislation, rules, administrative orders, policies and procedures.
• Ability to work effectively with judges, court staff and the public.
• Currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Knowledge of and/or experience with the Debt Setoff Program.
• Experience with the Tax Intercept Program (TIP) software.

Responsibilities

• Providing solutions for the enforcement of court-ordered financial obligations.
• Providing court users and other participating entities with crucial training and guidance on the Debt Setoff (DSO) program.
• Reviewing all payments received for DSO, manually splitting payments, and paying across multiple courts.
• Providing training weekly, both in-person and virtually.
• Developing, revising and maintaining the Debt Setoff (DSO) Program manual and training.
• Monitoring DSO activity and serving as the program coordinator between the Administrative Office of the Courts (AOC), Arizona Department of Revenue (DOR), Arizona Lottery, Arizona Department of Gaming, DSO participants, and the public.
• Assisting the DSO and FARE Financial Specialists with financial reporting analysis of collection programs and special projects as assigned.
• Overseeing court user accessibility and security of the TIP (Tax Intercept Program) and NPRS (Nationwide Public Records Search) applications.
• Providing ad hoc reports for data clean-up or direct support for resolving court data issues or discrepancies.
• Conducting frequent training for users virtually, in-person or a hybrid model.
• Providing second-level support for the Fines, Fees and Restitution Enforcement Program (FARE).

Benefits

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Improved work/life balance
• Higher job satisfaction
• More productive

What This Job Offers

• Job Type: Full-time
• Career Level: Senior