Debt Collection Specialist (No Weekends!)

AllianceOne • Maumee, OH

9d • Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is seeking compassionate, driven, and goal-oriented individuals to join their team as Collections Specialists. In this role, you will work with customers to understand their financial situations, provide personalized repayment solutions, and help them achieve financial stability. This is an opportunity for strong communicators who enjoy problem-solving, building relationships, and earning performance-based rewards to grow their careers with a company that values success. AllianceOne fosters a supportive, collaborative environment with paid training, ongoing coaching, and advancement opportunities.

Requirements

• Motivated by goals and personal achievement.
• Excellent communicators with strong listening and negotiation skills.
• Empathetic and professional when assisting customers through difficult financial situations.
• Comfortable working in a fast-paced, structured call center environment.
• Organized, detail-oriented, and able to manage multiple tasks.
• Team players who also work well independently.

Nice To Haves

• Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.
• Previous collections experience is a plus but not required.

Responsibilities

• Build positive relationships with customers through professional, solution-focused conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand each customer's financial situation and identify the best available payment solution.
• Negotiate payment arrangements, settlements, or hardship options within established guidelines.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) eligibility after 90 days
• Career development and advancement opportunities
• Health benefits beginning the first day of the month following your hire date (or immediately if hired on the first day of the month)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed