Debt Collection Specialist (No Weekends!)

AllianceOne • Maumee, OH

8d • Onsite

About The Position

Make an Impact While Building Your Career Every conversation has the power to make a difference. We're looking for compassionate, driven, and goal-oriented individuals who thrive on helping others while achieving meaningful results. As a Collections Specialist, you'll work with customers to understand their financial situation, provide personalized repayment solutions, and help them take positive steps toward financial stability. If you're a strong communicator who enjoys solving problems, building relationships, and earning performance-based rewards, this is an opportunity to grow your career with a company that values your success. We are here to welcome, listen, engage, resolve, and amaze. Our people are at the heart of everything we do. We foster a supportive, collaborative environment where your contributions are recognized, your growth is encouraged, and your success is celebrated. Through paid training, ongoing coaching, and advancement opportunities, we'll equip you with everything you need to excel.

Requirements

• Motivated by goals and personal achievement.
• Excellent communicators with strong listening and negotiation skills.
• Empathetic and professional when assisting customers through difficult financial situations.
• Comfortable working in a fast-paced, structured call center environment.
• Organized, detail-oriented, and able to manage multiple tasks.
• Team players who also work well independently.

Nice To Haves

• Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.
• Previous collections experience is a plus but not required.

Responsibilities

• Build positive relationships with customers through professional, solution-focused conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand each customer's financial situation and identify the best available payment solution.
• Negotiate payment arrangements, settlements, or hardship options within established guidelines.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) eligibility after 90 days
• Career development and advancement opportunities
• Health benefits beginning the first day of the month following your hire date (or immediately if hired on the first day of the month)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed