EXPERIENCED DEBT COLLECTION AGENTS
About The Position
Credit Control is hiring experienced collectors for a full-time Debt Collection Agent position. This role involves handling inbound and outbound calls for past-due accounts, negotiating outstanding debts, planning courses of action for payment recovery, and addressing customer questions and complaints. The company is recognized as a "Best Places to Work in Collections" and offers a foundation for success with excellent benefits, competitive compensation, and growth opportunities. They invest in their employees through opportunities for growth, development, and internal promotion, offering industry-leading bonus structures and benefits.
Requirements
- Excellent written and verbal communication skills.
- Ability to prioritize and multitask.
- Basic math and computer literacy skills.
- Professionalism and the ability to build rapport with consumers.
- Foster teamwork and cooperation.
- Successfully pass a background check.
- 3rd party collection: 1 year required
- Must have the ability to work in office full time (No hybrid or work from home)
- Must have reliable transportation
Nice To Haves
- previous experience in debt collection, outbound call center, telemarketing, or other related fields.
- High school or equivalent (Preferred)
Responsibilities
- Handle inbound and outbound calls for past-due accounts.
- Keeping track of all accounts in your route
- Negotiate outstanding debts.
- Planning a course of action to recover outstanding payments.
- Handle questions and complaints.
- Adhere to all local, state, and federal laws governing the debt collection industry.
Benefits
- Medical Insurance (United Healthcare)
- Dental Coverage (United Healthcare)
- Vision Plan (United Healthcare)
- Matched 401K Retirement Plans (Voya - Credit Control matches 50% of the first 4%)
- Voluntary Life Short Term/Long Term Disability Coverage
- Paid Vacation, Personal, Bereavement, and Holidays
- Referral program
- Daily Pay / PNC EarnedIt
- Employee Discount Life Mart
- Professional Development Grant Program
- Employee Assistance Program
- Individual & Team bonuses each month!
- Additional quarterly, bi-annual, and annual Incentives
- Additional retention and referral bonuses
- A comprehensive paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
