Debit Card Services Assistant I

Great Southern Bank • Springfield, MO

2d

About The Position

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank three years in a row. Come join our team of customer service experts today!

General Description

The Debit Card Services Assistant I is responsible for providing administrative support for the Debit Card Services department. Provides customer service to internal and external customers by answering general inquiries and passing on more complex calls to the appropriate individual within the department.

Requirements

• High school diploma or GED
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, Excel, and Word Processing
• Ability to add, subtract, multiply and divide

Nice To Haves

• Prior experience preferred but not required

Responsibilities

• Answers incoming telephone calls and ascertains the callers’ needs and/or the subject of their calls.
• Answers general questions and/or relays the call to the appropriate individual within the department.
• Responds to all internal and external customer inquiries in a timely, effective, and professional manner.
• Performs a variety of general clerical tasks as determined by the needs of the department.
• Maintains regular and reliable attendance, punctuality and personal appearance.
• Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc.
• Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees