Dean, Student Servicers

Western Piedmont Community College•Western Piedmont Community College Main Campus, NC

3d•Onsite

About The Position

Western Piedmont Community College (WPCC) is seeking an experienced, collaborative, and student-focused leader to serve as our Dean of Student Services. This position provides leadership and oversight for a comprehensive range of student services designed to promote student access, engagement, retention, and success. Reporting to the Vice President for Student Success & Support Services, the Dean oversees key student support functions, including accessibility services, advising and enrollment management, career coaching, financial aid, outreach and recruitment, records and registration, and TRIO programs. The Dean works collaboratively with faculty, staff, students, educational institutions, and community partners to enhance the student experience, strengthen student support services, and advance the College's strategic priorities. This position also provides leadership in the development and implementation of policies, procedures, and initiatives that ensure consistent, effective, and student-centered service delivery while maintaining compliance with applicable federal and state regulations.

Requirements

Master's degree in higher education administration or a related field from an accredited postsecondary institution.
Experience working with students in at least one operational area of Student Services.
Leadership experience in the supervision and administration of Student Services functions.
Knowledge of federal and state laws and programs relating to students.
Excellent interpersonal, written, and verbal communication skills.
Ability to collaborate effectively with faculty, staff, students, and external partners to promote student success.
Ability to exercise sound judgment and discretion when handling confidential information.
Commitment to the philosophy and mission of a comprehensive public community college.
Applicants must be authorized to work in the United States.

Nice To Haves

Preferred Leadership experience in Student Services within a community college setting.
Experience in classroom teaching.
Completion of Title IX Coordinator training.

Responsibilities

Provide leadership and administrative oversight for the College's Student Services programs, operations, and personnel.
Develop, recommend, implement, and evaluate policies and procedures that support effective Student Services operations and student success.
Supervise, mentor, and evaluate assigned Student Services personnel while promoting professional growth, accountability, and collaboration.
Oversee assigned functions, including accessibility services, advising and enrollment management, career coaching, financial aid, outreach and recruitment, records and registration, and TRIO programs.
Lead and support initiatives that strengthen student recruitment, enrollment, retention, advising, registration, financial aid, and graduation.
Collaborate with academic leadership and other College departments to ensure student services are responsive to student needs and institutional priorities.
Participate in institutional planning, policy development, budget preparation, and decisions affecting academic programs, fiscal operations, and student support services.
Establish and maintain positive working relationships with educational institutions, community organizations, service agencies, and local, state, and national partners.
Support students experiencing academic, social, or personal challenges by providing guidance and connecting them with appropriate College and community resources.
Administer and enforce the Student Code of Conduct in accordance with College policies and procedures.
Serve as the College's Title IX Coordinator in accordance with assigned institutional responsibilities.
Support compliance with applicable federal and state laws, regulations, and College policies governing student services.
Represent the College at professional conferences, community events, meetings, and other activities.
Serve on College committees and task forces as appointed.
Perform other duties as assigned by the Vice President for Student Success & Support Services.