Dealership Service BDC Agent Larry H. Miller Mercedes Benz Draper

Asbury Automotive•Draper, UT

8d•Onsite

About The Position

Larry H. Miller Mercedes Benz Draper is seeking an energetic, customer-focused BDC Service Agent to help redefine the car-buying experience. As a BDC (Business Development Center) Service Agent, you will manage inbound/outbound calls and emails, identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions. This role requires a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry.

Requirements

Must be able and willing to receive a high amount of inbound calls.
High volume incoming and outgoing calls, ranging from 50+ calls per day.
Excellent customer service skills and motivation to be successful.
Advanced computer & phone skills.
Minimum typing 35-40 words per minute at minimum.
Able to multi-task in a fast paced environment.
Team player.
Must be at least eighteen years of age.
Must be able to pass pre-employment screens (background and drug test).

Nice To Haves

Experience using customer tracking systems to track calls and appointments preferred.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
Appointment setting experience a plus.
Various language proficiency is always a plus.

Responsibilities

Manage large amounts of inbound/outbound calls and emails in a timely manner.
Identify customer needs, provide information on service appointment availability.
Partner with the service advisors.
Research issues and provide solutions or alternatives.
Partner with the service department to schedule vehicle service appointments.
Greet customers and provide information on shuttle schedule if needed.
Contact and communicate with customers to identify automotive service needs.
Follow all dealership processes and procedures, high frequency of contact with customers.
Thorough documentation of all contacts within the customer management system.
Complete internet lead management service work plans on a daily basis.
Answer all calls in a prompt, professional and courteous manner.
Use scripts to collect all pertinent customer information and document in the system accordingly.
Adhere to Asbury phone scripts.

Benefits

Weekly pay
Paid holidays
Paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Medical insurance
Vision insurance
Dental insurance
Accident insurance
Critical illness insurance
Hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term disability plans
Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities.
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities