Dealership Service Advisor - Vernon Ford

Sonic Automotive•Vernon, TX

13h•$50,000 - $110,000•Onsite

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. This role is with Vernon Ford, a dealership that is part of one of the fastest growing brands within the automotive industry. They are building a business based on doing things the right way, from how they treat guests and take pride in their work, to sharing opportunities for employees to grow. The company boasts the lowest turnover in the industry, provides award-winning training, and is committed to developing and promoting from within. They offer competitive benefits including Medical, Dental, Vision, HSA, 401k, and PTO, and encourage peer-to-peer teamwork and recognition. Additional perks include special benefits for purchasing and leasing a car, and a Personal Automotive Concierge Service.

Requirements

High school diploma or the equivalent.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Nice To Haves

Sales experience preferred.

Responsibilities

Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
Greet customers in a timely, friendly manner and provide complete, accurate written cost estimates for labor and parts, establishing promised completion times.
Monitor repair progress throughout the day, contact customers regarding any changes to estimates or timelines, and obtain authorization before performing additional repairs.
Advise customers on vehicle care and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Maintain dealership-prescribed standards for efficiency and productivity metrics.
Understand and follow federal, state, and local regulations, including hazardous waste disposal and OSHA requirements, and adhere to all company safety policies and procedures.